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Withdrawal and refund policy

The purpose of this policy is to provide guidelines and procedures for the processing of all student withdrawal and transfer requests to ensure that all withdrawal and transfer requests are processed effectively and efficiently.

This Withdrawal and Refund Policy outlines the various types of withdrawal situations where a student can be withdrawn from Inspire Education Centre Pte Ltd (‘INSPIRE’ or ‘Centre’ ).

Withdrawal Policy allows the students to withdraw from the Centre, as well as for the Centre to withdraw students in accordance to the Suspension and Exclusion Policy and the stipulated Terms and Conditions of the Student Contract. As in accordance to the regulations set by the Committee of Private Education (CPE), the entire withdrawal process shall not take more than 4 calendar weeks from the reception of student’s request to informing the student of the withdrawal outcome in writing.

Parent/guardian’s written consent is required for withdrawal requests for all Students (below  21 years old) in the Centre.

Refund Table

% of [the amount of fees paid under Schedule B and C] of PEI-Student Contract If Student’s written notice of withdrawal is received
20 More than 7 days before the Course Commencement Date
15 Before, but not more than 7 days before the Course Commencement Date
10 After, but not more than 1 day after the Course Commencement Date
0 More than 1 day after the Course Commencement Date

Course Withdrawal Application

1) All withdrawal applications have to be done by submitting a hard copy of the withdrawal form.

2) All withdrawal forms have to be signed by Student and/or Parents / Guardians (for Student below 21 years old).

3) Submit the Course Withdrawal Form at least ONE calendar month prior to the intended withdrawal date.

Example of Intended Change Date Due Date for Form Submission
13 March 2020 12 February 2020

3) Subsequent instalment payments may be waived or adjusted only if withdrawal or subject change request is made at least ONE calendar month before the next instalment is due.

4) Students/parents/guardians will be informed of approval/rejection within 4 calendar weeks from the date the Course Withdrawal application is received.

5) Upon approval, students/parents/guardians will be served a letter confirming Course Withdrawal. Upon approval of Withdrawal, the Student Contract is deemed to be terminated.

6) If no official notice of a student’s approval is received by the student/parents/guardians, the student is still deemed as active and the student/parents/guardians are liable for the course fee as stated in the PEI-Student contract.

7) NS deferment/Transitlink Card for the withdrawn course shall be cancelled within 7 days of the date that enrolment for a student at INSPIRE ceases.

8) Any refund of fees from the withdrawn course (according to the refund policy) shall be refunded to the student/parents/guardians within 7 working days.

Withdrawal Terms and Conditions

A. Withdrawal Due to Non-Delivery of Course (Student Contract: Clause 2.1)

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

(i)         It does not commence the Course on the Course Commencement Date;

(ii)        It terminates the Course before the Course Commencement Date;

(iii)       It does not complete the Course by the Course Completion Date;

(iv)       It terminates the Course before the Course Completion Date;

(v)        It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or

(vi)       The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within 7 working days of the above notice.

B. Withdrawal Due to Other Reasons (Student Contract: Clause 2.2 / Terms and Conditions Clause 6)
In order to withdraw from the Course for any reason other than those stated in section A, the Parent/ Legal Guardian of the Student must withdraw the Student from INSPIRE by submitting a hard copy of the withdrawal form following the withdrawal deadlines schedules. In the event the withdrawal is not in the prescribed format, INSPIRE shall at its absolute discretion have the right to reject any such withdrawals.

INSPIRE will, as soon as reasonably practicable upon receipt of the withdrawal request, arrange for the Student’s withdrawal process. A notice of withdrawal is not confirmed until the Admission team has acknowledged receipt that this withdrawal notice has been received. No other confirmation, written or otherwise, will suffice. If the written withdrawal notice is delivered to the Centre during a Centre holiday it will be deemed received by the Centre on the first day in the session following the holiday.

C. Withdrawal During Cooling-Off Period (Student Contract: Clause 2.3)

INSPIRE will provide the Student with a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. The Student can withdraw from INSPIRE by submitting a hard copy of the withdrawal form within the cooling-off period, regardless of whether the Student has started the Course or not.

D. Withdrawal by the Centre of an Enrolment Offer (Student Contract: Terms and Conditions Clause 5)

The offer of the enrolment or the enrolment itself can be withdrawn or suspended or made subject to new terms and conditions if any of the following occurs:

(i) the Centre determines that there has been any breach of the Centre’s policies or procedures or the Terms and Conditions stipulated in the Student Contract, or that circumstances, as described in these Terms and Conditions, arise that entitle the Centre to exclude or remove a Student, or withdraw or suspend enrolment or make enrolment subject to new Terms and Conditions;

(ii) there has been a misrepresentation or inadequate disclosure about the prospective Student including disclosure about the prospective student including disclosure of the Student’s or parents’ /legal guardians’ nationality, citizenship and visa status and subsequent changes thereof;

(iii) the Centre determines at any time that it cannot reasonably meet the child’s needs, this may include, without limitation, situations where the Centre was unable to interview the prospective Student fully before offering a place to the prospective Student (e.g. where the prospective Student was overseas) and subsequently determines it cannot meet the child’s needs. If a Student’s existing enrolment is withdrawn, suspended, or made subject to new Terms and Conditions for any of the aforesaid reasons, this will be done pursuant to Centre policy.

E. Termination by the Centre due to Exclusion (Student Contract: Terms and Conditions Clause 13).

The Student’s enrolment can be withdrawn by the Centre if the Student has committed serious disciplinary misconduct or criminal offence. The Centre shall act in accordance with the Centre’s policy on discipline and exclusion in all such cases. Any refund is to be referred to the Refund Table in Schedule D.

F. Cancellation of Student Concession Card and NS Deferment

INSPIRE will take the notice of withdrawal of the Student as an instruction from the Parent/ Legal Guardian of the Student to cancel the student’s Concession Card and NS Deferment (if applicable).

INSPIRE is obliged to lodge a cancellation for students Concession Card with the TransitLink and CMPB within 7 days of the date that enrolment for a student at INSPIRE ceases.

In order for the INSPIRE to be able to proceed with the cancellation, and to ensure that all mandatory information is correct, the Parent/ Legal Guardian of the Student must indicate in the withdrawal form both the last day of the INSPIRE and the reason(s) for withdrawal, failing which, the Centre reserves the right to determine the last day of the student’s course.

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